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Privacy Policy

A Legal Disclaimer

Nutracompass LLC Privacy Policy


Last Updated: March 22, 2025

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Nutracompass LLC is committed to protecting the privacy and security of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal data we collect from users of our website, mobile applications, products, and services.

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1. Information We Collect

We collect the following types of personal information from users:

A. Data Linked to You

  • Contact Information: Name, email address, postal address, phone number

  • Account Credentials: Username and password

  • Payment Information: Credit card details (if applicable)

  • Demographic Information: Age, gender, location

  • Health Data: Meal logs, steps, water intake, weight goals

  • Photos/Videos: Profile pictures, progress pictures

  • User ID: Cross-device syncing

B. Anonymous Data

  • Usage Data: Interactions with features (button clicks, screen views)

  • Crash Reports: Device model, OS version for technical diagnostics

  • Technical Information: IP address, device identifiers, browsing history

We may also collect other information voluntarily provided by users.

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2. How We Collect Information

We collect personal information in the following ways:

  • Directly from users when they interact with our website, mobile applications, products, or services (e.g., when users create an account, make a purchase, or submit forms).

  • Automatically through cookies, web beacons, and similar technologies.

  • From third-party services (e.g., Edamam for food data, Google/Firebase for crash/usage reports).

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3. Purposes of Data Processing

We use personal information for the following purposes:

  • To provide and improve our products and services (e.g., meal logging, step tracking).

  • To personalize user experience, app themes, and goal suggestions.

  • To process payments and fulfill orders.

  • To communicate with users, including responding to inquiries and providing customer support.

  • To send marketing materials and targeted offers (opt-out available).

  • To analyze usage trends and preferences to improve performance.

  • To detect and prevent fraud or abuse.

  • To comply with legal obligations and enforce our policies.

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4. Data Sharing and Disclosure

We may share personal information with third parties for the following purposes:

  • Service Providers: Third-party service providers for payment processing, data analysis, marketing, and customer service.

  • Business Partners: For joint marketing efforts or other collaborations.

  • Legal Compliance: When required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of users or others.

  • Edamam Food Database: Receives food entries to provide nutritional data.

  • Google/Firebase: Receives anonymized crash and usage reports.

  • Google Cloud Platforms: Stores user data securely.

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5. Security Measures

We take reasonable and appropriate measures to protect personal information from unauthorized access, disclosure, alteration, or destruction, using physical, technical, and organizational safeguards.

  • In Transit: Data transfers are secured with HTTPS encryption.

  • At Rest: User data is stored on secure servers with limited access, restricted to authorized personnel only.

  • However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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6. Data Retention

We will retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will also retain personal information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

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7. User Rights

Users may have certain rights regarding their personal information, including:

  • The right to access, correct, delete, or restrict processing of personal data.

  • The right to object to certain processing activities or withdraw consent where applicable.

  • The right to delete your account by going to Settings > Account > Delete Account.

To exercise these rights or for assistance, please contact us at the details below.

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8. Tracking & Advertising

  • Email/Name Usage: We may use your name and email address to measure the performance of marketing campaigns.

  • Opt-Out: Users can opt-out of marketing emails by contacting us at team@nutracompass.com or adjusting preferences in Settings > Privacy

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9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our data processing practices, legal requirements, or business operations. We will post the updated Privacy Policy on our website and notify users of material changes. Continued use of our website, products, or services after the posting of changes constitutes acceptance of the updated Privacy Policy.

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10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us at:

Nutracompass LLC
Email: team@nutracompass.com

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